Get in Touch With Us
If you have a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop, this is the right place to start. We explain below how to reach us, what we can help with, and where to turn if you need broader support around gambling.
How to reach our team
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days, though this can take longer during busy periods.
To help us answer quickly, please tell us upfront what your message is about — for example, a query relating to a specific operator such as Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo, or Daytonaspin, a correction to something you have read, or feedback on how we present our comparisons.
What we can help with
- Questions about our content — If anything on the site is unclear, including how we describe wagering requirements, bonus terms, or payment methods for casinos not on GamStop, ask and we will clarify.
- Corrections — Casino offers, licensing details, and terms change regularly. If you believe something we have published is out of date or inaccurate, tell us what you found and where, and we will look into it.
- Feedback and topic requests — If there is an aspect of non GamStop casinos, such as payment options, game providers, or sports betting features, that you would like us to cover in more depth, let us know.
- General enquiries about the site — Questions about how we research and rank operators, or how our editorial process works, are welcome.
For a broader look at how we rank the operators covered on this site, see our Best Non GamStop Casinos guide.
What this page is not for
We are a research and comparison site, not a casino operator or a customer support desk for any of the brands we cover. This means we cannot process withdrawals, resolve individual account disputes, verify your identity documents, or access your account with any casino. Those matters need to go directly to the operator's own customer support team, using the contact channel listed on their site.
Similarly, we are not able to offer legal, financial, or medical advice. If your enquiry touches on any of these areas, we would encourage you to seek advice from a suitably qualified professional.
If gambling is causing you concern
If you or someone close to you is worried about gambling, several UK-based resources are set up specifically to help, independent of any casino operator:
- GamCare offers free, confidential support, including a national helpline and online chat, for anyone affected by gambling harm.
- GAMSTOP is the free self-exclusion scheme covering gambling businesses licensed by the UK Gambling Commission. It is worth understanding that GAMSTOP does not extend to operators licensed outside Great Britain, which is part of why sites not on GamStop remain accessible to UK residents even after self-exclusion through the scheme.
- Deposit limits, loss limits, and time-out tools are offered by many operators directly within their account settings, and gambling-blocking software installed on your device or router can restrict access to gambling sites more broadly.
If you mention any of these concerns in your message to us, we will point you towards the appropriate organisation rather than attempt to advise you ourselves.
What happens once you get in touch
Every message is read by a person, not an automated system. Once we understand what you need, we will either answer directly, pass your enquiry to the right member of our team, or point you towards a more suitable resource if the matter falls outside what we can help with. We aim to respond within two working days, and we will always follow up even if the answer takes a little longer to put together.
Getting in touch about a specific casino
We are frequently asked about individual entries on our lists, particularly the higher-ranked operators such as Betmica, Kikibet, and Betninja. We are happy to explain how we arrived at a rating or what a particular bonus term means in practice. What we cannot do is intervene in an account-level dispute between you and an operator — that has to be raised with the casino's own support team, and if unresolved, through whatever complaints or dispute process is set out in that operator's terms and, where applicable, their licensing authority.
Thank you for taking the time to read this far. Whatever the reason for getting in touch, we would rather hear from you and give a useful answer than leave a question unanswered.